Privacy Policy

1. Introduction

Calm Valley Therapies is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how your information is collected, used, and stored when you visit the website or book a Serenity Session.

2. Information We Collect

We may collect and store the following personal information:

  • Name

  • Email address

  • Contact details

  • Booking and payment information

  • Information you choose to share when making a booking or enquiry (such as preferences, sensitivities, or phobias)

We only collect information that is necessary to provide our services.

3. How Your Information Is Used

Your information is used to:

  • Manage session bookings and payments

  • Communicate with you about sessions or enquiries

  • Provide a safe and appropriate session experience

  • Meet legal or insurance obligations

Your information will never be sold or shared for marketing purposes.

4. Legal Basis for Processing

Personal data is processed under the UK GDPR lawful bases of:

  • Contract (to provide booked services)

  • Consent (where you voluntarily provide information)

  • Legal obligation (where required)

5. Storage & Security

Your information is stored securely using trusted third-party platforms (such as website hosting, booking, or payment providers). Reasonable steps are taken to protect your data from loss, misuse, or unauthorised access.

Personal data is only kept for as long as necessary.

6. Sharing of Information

Your information will not be shared with third parties except where necessary to:

  • Process payments

  • Manage bookings

  • Meet legal or insurance requirements

All third-party providers are expected to comply with data protection regulations.

7. Confidentiality

While Serenity Sessions are held in a respectful and supportive environment, confidentiality cannot be guaranteed in group settings. Participants are encouraged to respect the privacy of others.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data held about you

  • Request correction of inaccurate information

  • Request deletion of your data (where appropriate)

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Requests can be made by contacting Calm Valley Therapies directly.

9. Cookies

This website may use cookies to improve user experience and website functionality. You can manage cookie preferences through your browser settings.

10. Changes to This Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on the website.

11. Contact

If you have any questions about this Privacy Policy or how your information is handled, please get in touch.